FAQ
Answers to common questions about NeuroNexus products, ordering, signal troubleshooting, and technical support.
Product FAQs
Common questions about electrode arrays, probe specifications, packaging, and compatibility with recording systems.
What probe types are available?
NeuroNexus offers silicon probes, surface grids, and specialty electrodes for a wide range of neural recording applications.
How do I choose the right probe?
Use our Webstore or Guided Wizard to match your research needs to the optimal probe configuration.
Are probes compatible with third-party systems?
NeuroNexus probes work with all major acquisition systems including Open Ephys, Intan, and our own Radiens platform.
Signal & Noise Troubleshooting
Guidance on denoising your recording rig, improving signal quality, and optimizing experimental setups.
How do I reduce electrical noise in my rig?
Start with proper grounding, shielding, and reference electrode placement. See our denoising guide for step-by-step instructions.
What causes high impedance readings?
High impedance can result from electrode fouling, improper storage, or manufacturing variation. Contact support for troubleshooting.
How do I verify signal quality?
Use Radiens Allego real-time monitoring tools to assess noise floor, impedance, and signal-to-noise ratio.
Ordering & Shipping
Information about ordering probes, lead times, international shipping, and requesting quotes.
How do I place an order?
Use the Request Quote form to specify your needs. Our team will provide pricing and availability.
What are typical lead times?
Standard products ship within 2-4 weeks. Custom configurations may require additional lead time.
Do you ship internationally?
Yes. We ship worldwide and work with regional distributors in China, Japan, South Korea, and the EU.
Software & Technical Support
Questions about Radiens software, data formats, API access, and technical assistance.
Is Radiens software included with probes?
Radiens is licensed separately from probes. Visit our pricing page for edition details and bundling options.
What data formats are supported?
Radiens supports standard electrophysiology formats and provides Python API access through RadiensPy.
How do I get technical support?
Contact our support team directly or use the AI support agent for immediate assistance.