Support
Technical assistance, training, and warranty services from the team that designed your equipment.
How Can We Help?
I Need Technical Help
Installation, troubleshooting, signal quality, and optimization guidance from our application scientists.
Talk to ScientistI Need Documentation
User manuals, application notes, surgical protocols, and technical specifications.
View DocsI Want to Talk to Someone
Reach our team directly for quotes, experimental planning, or product selection.
Request ConsultationTechnical Support
Our application scientists provide hands-on support across the full product line — probes, DAQ systems, headstages, and Radiens software. Whether you are setting up a new rig, debugging a signal chain, or optimizing chronic recording yield, we work with you until the problem is solved.
Installation & Configuration
System setup, headstage connections, grounding, software licensing, and first-recording walkthroughs.
Signal Quality & Troubleshooting
Noise diagnosis, impedance analysis, channel mapping, and recording optimization.
Experimental Design Consultation
Probe selection for your target structure, chronic vs. acute trade-offs, and signal chain recommendations.
Training & Onboarding
Structured training for new users and advanced technique sessions for experienced labs. Available as live remote sessions, on-site visits, or self-paced recordings.
New User Onboarding
Hardware setup, Radiens software basics, first recording session, and data management workflows.
Advanced Techniques
Chronic implant best practices, high-density recording with SiNAPS/SmartBox, closed-loop protocols, and RadiensPy scripting.
Videos & Webinars
Recorded product demos, Radiens walkthroughs, and application-specific tutorials in the video hub.
Watch VideosWarranty & Repairs
NeuroNexus products are backed by warranty coverage appropriate to their category. Our repair team handles diagnostics, refurbishment, and return coordination to minimize downtime.
Coverage
Standard warranty terms vary by product category — probes, DAQ systems, headstages, and software each have specific coverage periods and conditions.
Repair Process
Contact support to initiate an RMA. We diagnose the issue, provide a repair estimate, and return the unit to specification.
Lifecycle Support
Calibration, firmware updates, and preventive maintenance guidance to extend equipment life beyond the warranty period.
Policies & Additional Resources
Policies & Terms
Privacy policy, terms of service, warranty terms, and return procedures.
View PoliciesInternational Distributors
Regional contacts in Japan, China, South Korea, Europe, and India.
Find a DistributorNeed help?
Check the docs and FAQ first; if you're still stuck, contact support and a NeuroNexus Application Scientist will get back to you within one business day.