Policies & Terms
Important information about privacy, terms of service, warranty coverage, and repair procedures.
Privacy Policy
Our commitment to protecting your personal information and data privacy in accordance with applicable regulations and industry best practices.
Terms of Service
Legal terms and conditions governing the use of our website, products, and services, including user responsibilities and limitations.
Warranty & Repairs
Warranty coverage, repair procedures, and service policies for all NeuroNexus equipment.
Returns
Return authorization, eligible-item criteria, and the inspection-and-credit process for NeuroNexus orders.
Return Authorization
Returns require an RMA number issued by support within 30 days of delivery.
Condition
Items must be returned in original packaging and unused condition. Custom-configured electrodes are non-returnable.
Process
Ship returns freight prepaid. Refunds or credits are issued upon inspection and approval.
Policy Information
| Data Protection | GDPR Compliant |
|---|---|
| Information Security | Industry Standards |
| User Rights | Full Transparency |
| Cookie Policy | Opt-in Required |
| Product Coverage | 1-2 Years Standard |
| Repair Service | Professional Grade |
| Replacement Policy | Fast Turnaround |
| International | Global Coverage |
| Support Response | 24-48 Hours |
| Technical Assistance | Expert Team |
| Training Access | Included |
| Documentation | Full Coverage |